This is my story of my experience of owning a Nexus 7 tablet made by ASUS.
Before I get into my story, here is a link if you have a problem with ASUS and want to file complaints about them at the Better Business Bureau
My story begins well. I am a Google fan and have everything connected from my laptop to Android phone and love all the easy syncing between Google products. So I was excited to buy my very first tablet and decided on the ASUS Nexus 7 seeing as we had two ASUS laptops that work great. When it arrived, it had no bloatware it was a breeze to set up and even downloaded all of the apps I have on my Android phone automatically. In short, I loved it.
I used it daily for the next 7 weeks or so, just to read eBooks, check email, etc. I would leave it on my bedside table and read an eBook before going to sleep.
Then it happened…I picked it up one night and when I powered it up, I noticed there was a little crack in the screen. When I tried to open an app, the screen would just go crazy and it was unusable. When I took a closer look, I could see the screen was cracked all the way across the top third of the screen. Talk about being frustrated.
So I immediately go online and start searching for how to fix a broken Nexus 7 screen and guess what I found? There were literally hundreds, if not thousands of people who all had the same problem…the screen on their ASUS Nexus 7, just cracked on it’s own for no particular reason. So I dug further and just kept finding lots of forums and web sites where people were complaining that the screen on their ASUS Nexus 7 tablet simply cracked for no reason.
Some said theirs was cracked the next time they looked at it. Some said theirs cracked when they pressed the “Power On” button. Others said theirs cracked in front of their eyes as they were using it.
Here’s a link to a Google forum where lots of people are complaining about the same things. Here’s another link to a different forum where people are complaining about the same thing. This web site shares the same problem of a cracked screen. I could provide tons more links but you can check them easily yourself with a Google search of “Nexus 7 screen crack by itself”.
So, I thought with all of these people who’s screen had cracked on it’s own, surely it would be seen as some sort of design fault and ASUS would cover the repair costs…or maybe they would be forced to do some kind of recall. Unfortunately, the more I read through the posts of other ASUS Nexus 7 owners with cracked screen, the more it became clear that ASUS were not covering the charges. I could only find one or two people who had sent theirs back to ASUS and had it repaired under warranty. The vast majority of them were either told by ASUS that it wasn’t covered under warranty or they sent them back to ASUS who then told them they would need to pay for the repairs.
Anyway, my next step was to call ASUS and explain my situation. My customer service call wasn’t a bad experience as it has been with certain other companies, but the bottom line was that the ASUS person said I could send it back to them for repair, but if it was determined that the damage was the fault of the customer, it would NOT be covered under the warranty. I even told them that I had searched online and found hundreds of others with the same cracked screen problem and said it must be a design flaw but that didn’t help.
So I mailed my Nexus 7 back to ASUS with my fingers crossed that they would do the right thing and stand behind their product. Guess what happened!! I get an email from them a few days later saying the cracked screen was a customer caused issue and not covered under warranty. The cost to repair was $141…about half the cost of buying it new.
Obviously I wasn’t happy and the time spent trying to argue my case even more with little chance of success seemed futile. So the end result is that I paid over $250 for an ASUS Nexus 7, used it and loved it for 7 weeks, the screen then cracked on its own and now it’s worthless.
So instead, I thought I would share my story and hope that anyone who is thinking of buying a tablet, laptop, etc. will think twice before buying an ASUS product.
As a side note, my wife and I both own and love our ASUS laptops. My business will be buying two more laptops in the second quarter. Instead of buying more ASUS laptops, I will now buy another brand.
In my mind it’s really simple. If just the occasional person has a problem with the screen cracking on its own, then they are isolated problems. But if there are literally hundreds of people complaining about the screen cracking on it’s own, then it’s a known issue and ASUS should stand behind their product look after their most precious asset…their customers. Instead, they are screwing their customers by trying to save a few bucks.
I will decline to pay for the repairs so ASUS will ship it back to me. When I get it back, I will post pictures of the cracked screen. I will also contact some others with cracked screen and work to get this story out to a wider audience. ASUS might save a few bucks by refusing to stand behind their product, but when 50,000 view this story, I’m sure it will hurt them more on the balance sheet and reputation.
Remember, if you have the same problem or a different problem with ASUS, here is a link where you can file your complaint at the Better Business Bureau
Welcome to the Goalkeeping Newsletter. Today’s topic deals with communication.
One of the most common responses when speak with keepers about the need to increase and/or improve their communication is “I am communicating a LOT”. When I first started to get that response I thought it was a defense mechanism OR they were simply lying because I could hear that they weren’t communicating well.
In time, I found they weren’t lying but rather, they didn’t
Welcome to the Goalkeeping Newsletter. Today’s featured activity is a 1 v 1 game working on many aspects of goalkeeping.
When I started training keepers I worked with one keeper at a time. Much of the time was spent on technique, fitness and shot blocking but I struggled trying to figure out how to get them more game related training without bringing in a couple of teams. The solution ended up being quite simple, bring in
Welcome to the Goalkeeping Newsletter. Today’s topic deals with keeping your head down on low balls.
You would think that low balls right at the keeper would be some of the easiest saves to make. One of the biggest mistakes made on these low balls is the lifting of the head just before the ball arrives.
The thing keepers must keep in mind is when they lift their heads their hands rise as well.
Ideally the keeper wants to have his hands below the ball as it
Welcome to the Goalkeeping Newsletter. Today’s featured activity works on being aggressive on lofted balls.
Recently I have seen too many keepers come out for high balls and be tentative, or even soft, when trying to win the ball.
In this activity there is a keeper in goal, two opponents near the 12 yard spot and a server 40 yards out with balls.
The server lofts the ball into the 18 and the keeper comes out towin the ball. The opponents are trying to win the ball and/or get in the keepers way.
The key is for the keeper to get behind the ball and then come forward and attack the ball. If an opponent is in the way then the keeper has to get accustomed to going “through” the opponent to win the ball.
Too often, the keeper gets behind the opponent and tries to reach over them. Even if they are able to make contact with the ball they end up just “patting” it away which results in the ball staying in a dangerous area. If the keeper is willing to go through the ball they will be able to catch the ball, or if that isn’t safe, punch the ball to safety.
The server should play different type of balls (at the opponents, over the opponents, short of the opponents etc) and from different angles so the keeper can get accustomed to coming out hard, winning the ball and being safe.
Gradually add in more opponents, a couple of teammates and once the ball is served in, the ball is live.
Welcome to the Goalkeeping Newsletter. Today’s featured activity works on explosiveness, fitness and diving.
Start with 3 hurdles in a line, one yard apart (the height can vary based on the size of the keepers and what you have available). A keeper starts behind the first hurdle and a server is 10 yards in front of the last hurdle with some balls.
The keeper jumps off of both feet and goes over the first hurdle and then quickly
Problems with Sprint cell coverage and customer service.
This is my story of the non stop problems we have had with Sprint service with our cell phones since we bought them in June 2013. After just a few minutes of research, it became evident that not only are we not the only ones with suffering with Sprint, it’s a problem on a massive scale. All you have to do is Google “Sprint customer service problems” and you will get page upon page of irate customers who are unhappy with the service that Sprint provides…or doesn’t provide.
Here’s a link to a story detailing how Sprint disconnected over 1,000 customers….because they contacted Customer Service too much. Here’s a post from a customer who had similar problems to us with lack of signal and an Airave.
Here’s another link and another link to the Better Business Bureau showing Sprint has had over 32,000 complaints in the last three years. By any stretch of the imagination, that is an incredible number.
Anyway, back to my story. When we bought our Sprint phones and service in June 2013, the salesman showed me a map of coverage showing our neighborhood having the strongest signal possible. However, when we got the phones home, we couldn’t make a call. Actually, we could sometimes start a call or take one but we couldn’t make out the voice on the other end and they usually disconnected within 30 secs. The problem we found out was because our house is at the bottom of a hill…right in a valley. I could walk three houses up the hill and the signal was at full strength.
After complaining to Sprint, they gave us an Airave free of charge. An Airave is a box that is hooked up to your WIFI that strengthens the Sprint signal. Initially this appeared to be a good solution. However, within a few weeks, it became apparent that we were still having issues. For example, the Airave had limited strength…we realized it was difficult to make calls upstairs, in the back bedroom, garage or on the deck. In other words, in order to make a successful call and it not lose the signal, you had to stay in one place in the house.
Things got worse. A few months later, we realized that we had issues with text messages and voicemails. Basically we weren’t receiving all text messages and voicemails and some text messages we sent weren’t being received.
I work from home, so I can often go a few days without leaving the house. Then I would leave the house and as I’m driving out of the neighborhood, all of a sudden I would have one or more voicemail messages appear on my phone. These voicemails were left in the past few days but were only pushed through once I left the house and into a stronger Sprint signal.
Sometimes we would leave voicemails for people or each other (my wife and I) and the recipient would not get them. Same with text messages. And if that wasn’t bad enough, another problem was that this was always random. Sometimes we would get voicemails and text messages and for weeks or more it would seem to be working fine. Then we would figure out it wasn’t working when someone asked if we received their text or voicemail or we got them pushed out as we drove out of the neighborhood.
We complained to Sprint. My guess is we went into the Sprint store 4-6 times over the 18 months. Each time we got a similar story…”they were doing upgrades or maintenance on the nearest tower or they needed to update the software on the Airave. The difficult thing is that because the problems were random (sometimes things worked fine sometimes they didn’t with no rhyme or reason) it was impossible to tell if things were fixed or not. So we would go home and see what happened only to find out a month or so later that we still had the same problem.
Here’s a short video of an example of our phones not working. This was taken in the kitchen of our house after Sprint attempted to update our Airave.
The straw that broke the camels back came in mid December 2013. We went to the Sprint store as usual complaining, they gave us a number to call and said they would give us a new updated Airave. So the next day I spent about two hours in the morning on the phone with Sprint Customer Service…most of it on hold. Anyway, they said we didn’t need a new Airave we just needed the firmware updated which they could do while were on hold. This didn’t work. In fact, it “bricked” our phones and made them unusable.
So off to the Sprint store I went. They said to leave the phones so they could fix them. A few hours later they called a friends phone (we gave them the number) and told us that they could only get one of our phones to make calls (no data) and the other phone they couldn’t get working at all and could we call them to discuss “options”? So off to the Sprint store I went. To cut a long story short, they offered to give us two different phones that weren’t as good as our phones. I obviously wasn’t happy with this and further, had got to the point where I realized that after 18 months of continuous problems and no sign that these problems were going to be fixed or even if they could be fixed.
So after 18 months of being an extremely patient and loyal Sprint customer, and after giving them 18 months to try and solve the problems with no end in sight, I had had enough and decided that I wanted out of the contract. After all, Sprint had had 18 months of not living up to the contract by not providing me with a reasonable signal to make phone calls, etc. I told the assistant manager at the store of my decision and she kind of agreed with me and said that she couldn’t do anything and that I would have to contact Customer Service. There was no way I was going home to make that call (might get cut off) so I insisted I make it at the store and that the assistant manager could tell Customer Service of the problems we have.
To cut a long story short, I was on the phone well over an hour (on hold for most of it). When I told my story and that I wanted out of my contract, I was told it wasn’t possible. So I asked for a manager. I had to go through the same process once I got the manager. He then told me he couldn’t make that decision so asked for his manager. I again had to go through the same process of detailing our problems with a manager named Justin at 423 279 6407. The bottom line was that he wouldn’t agree to ending the contract. As an insult, he said we should try and sell our phones back to the Sprint store and that would cover some of the early termination fees if we decided to end our contract.
I even told him that I was so frustrated that I was going to put my story down in writing and send it to the 40,000+ soccer coaches that subscribe to our weekly email newsletters. He didn’t seem perturbed by this at all and told me to go ahead…hence this blog post.
I was obviously angry and frustrated. On a positive note, when they gave us our phones back, they somehow were working again so we didn’t have to have new and lesser phones.
In frustration, I went home and sent in complaints to the Better Business Bureau and the FCCC. These are quick and easy to do. You can do them here at these links. Better Business Bureau and FCCC
There’s more to this story. When I get the statement for December I see that we have two charges for $81.37. These I find out are the fees they charged us for trying to fix our two phones after they were “bricked”. How much of a joke is this? Their customer service/technician, bricked our phones while trying to update our Airave. So they are responsible for ruining our phones and then they charge us for trying to fix them…laughable but typical of my experience with Sprint.
Interestingly, I got a call a week or so after posting my BBB complaint from someone called Mike (employee number MAL8243). I thought he might be more amenable to my story but no chance. When he offered to try and help and see if he could troubleshoot the Airave, I told him that I didn’t think it would help. It hadn’t helped in the past and the last time they tried it, it “bricked” our phones and I didn’t want that to happen again. I told him we wanted out of our contract. He said, he couldn’t do that as he was just a technician and that he would refer the matter back to the manager who would give me a call to resolve this matter. Over a week has passed and I have received no phone call…actually that’s not necessarily true. He could have called and left a voicemail. I just might not have received it.